Terms of Service

Effective: April 21, 2026 · Last updated: May 19, 2026 · Governing law: State of Delaware, USA

1. Who we are

"Heirloom," "we," "us," or "our" refers to Heirloom, Inc., a corporation incorporated in the State of Delaware, USA. You can reach us at legal@theheirloom.ai.

2. Eligibility & Accounts

• You must be at least 18 years old to create an account and purchase a plan.
• You are responsible for the accuracy of information you provide and for maintaining the security of your credentials.
• You may create one account per person. Family plans allow sharing with invited household members under a single billing account.

3. Plans, Billing & Cancellation

• Subscriptions auto-renew. You can cancel anytime in your dashboard or by emailing support@theheirloom.ai.
• Price changes will be notified at least 30 days before they take effect.
• Taxes are added where required by law.

4. Your Content & Ownership

You own the stories, answers, recordings, photos, and voice likenesses you contribute ("Your Content"). You grant Heirloom a limited, non-exclusive, worldwide license to host, process, transcribe, translate, and deliver Your Content solely to operate the service for you and your authorized family members.

• We will never sell Your Content to third parties.
• We will never train public AI models on Your Content without your explicit, separate opt-in consent.
• You may export or delete Your Content at any time from your dashboard.

5. Consent & Recording

Voice recording and memoir capture require informed consent from the person being recorded. If you are recording someone other than yourself, you represent that:

• You have their informed, voluntary consent to record, transcribe, store, and share the recording as configured.
• You understand and have communicated to them how Heirloom will use, store, and eventually allow family access to the content.
• You have the authority to accept our Consent & Recording Policy on their behalf where permitted by law.

6. AI Outputs, Voice Likeness & Hallucination Policy

Heirloom uses AI to transcribe, translate, edit, and — when enabled — generate voice likenesses and conversational replies based on captured content. You acknowledge:

• AI-generated outputs are approximations of the source material and may contain inaccuracies, misinterpretations, or paraphrased content ("hallucinations").
• Voice likeness quality varies by input quality (accent, recording environment, health condition).
• AI outputs are not medical, legal, financial, or end-of-life advice.
• You are responsible for reviewing AI-generated memoirs before distribution.

7. Acceptable Use

See the full Acceptable Use Policy. In short: no recording without consent, no harassment, no illegal content, no attempts to clone a voice of someone who has not consented, no use of Heirloom to impersonate, defraud, or deceive.

8. Third-Party Services

We use Stripe (payments), Resend (email), Deepgram (transcription), Anthropic (AI text), and cloud hosting providers to operate the service. Your content is processed by these vendors under our data processing agreements (see DPA).

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. HEIRLOOM MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU USE THE SERVICE ENTIRELY AT YOUR OWN RISK.

10. Limitation of Liability & Waiver of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• HEIRLOOM'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (a) THE AMOUNTS YOU ACTUALLY PAID HEIRLOOM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS (US$100).
• IN NO EVENT SHALL HEIRLOOM, INC. OR ANY OF ITS OFFICERS, DIRECTORS, BOARD MEMBERS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF HEIRLOOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• BY ACCESSING OR USING THE SERVICE, YOU EXPRESSLY WAIVE ANY RIGHT TO SEEK SPECIAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES FROM HEIRLOOM OR ANY OF THE PARTIES IDENTIFIED ABOVE.
• SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, HEIRLOOM'S LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Heirloom, Inc. and its current and former officers, directors, board members, shareholders, employees, contractors, agents, successors, and assigns (collectively, the "Heirloom Parties") from and against any and all claims, demands, suits, actions, proceedings, losses, damages, liabilities, judgments, fines, penalties, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• your access to or use of the service;
• any content you submit, upload, record, or transmit through the service;
• your violation of these Terms or any applicable law or regulation;
• your violation of any third party's rights, including intellectual property, privacy, or publicity rights;
• any recording of a third party without their informed consent; or
• your reliance on any AI-generated output, voice likeness, or memoir produced by the service.

Heirloom reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with Heirloom in asserting any available defenses.

12. Termination

You may terminate your account at any time. We may suspend or terminate accounts for violation of these Terms, non-payment, or fraudulent activity. Upon termination, we will provide a reasonable window (at least 30 days) to export Your Content before deletion.

13. Dispute Resolution & Arbitration

Any dispute arising out of these Terms will first be attempted to be resolved informally by contacting legal@theheirloom.ai. If unresolved after 60 days, disputes will be resolved by binding arbitration administered by the American Arbitration Association in the State of Delaware. These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. You and Heirloom waive the right to a jury trial and to participate in a class action.

14. Changes to these Terms

We may update these Terms. Material changes will be notified by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Contact

Heirloom, Inc. · Delaware, USA · legal@theheirloom.ai