Real families. Real reasons. Video stories below, plus written excerpts.
Rachel recorded her father three times a week through his final chemo cycle. After he passed, her brother — who hadn't spoken to him in years — listened to every hour.
Min-ji's grandmother was diagnosed with early Alzheimer's. The question bank in Korean meant her halmoni could answer in her own language — and the app translated for the grandkids.
David recorded his own story every Sunday for a year. "$149 a year for my kids to know who I was if something happens. Cheapest insurance I've ever bought."
Four siblings, six months of recorded conversations, one Memory Book. The Okafor family documented three continents of memory — and surprised their father with a copy they printed from the PDF.
"When she forgot my name, the AI still had her voice saying it. That sounds darker than it felt. It felt like she was still there."
— Daughter, Family plan subscriber · SCENARIO
"My father was a terrible writer but a great storyteller. For 78 years nobody had made it easy for him to talk. Heirloom did. The book that came out made my mother cry in three languages."
— Son, Heritage plan subscriber · SCENARIO
"We're a hospice. Fifty percent of our families tell us after the funeral: 'I wish I had asked him about …' Heirloom gave us something to put in their hands when it mattered."
— Hospice social worker · Partnership scenario
If you're a Heirloom customer willing to be featured (video or written), we'd love to hear from you. Every published story includes a written release; featured customers receive 12 months of the Family plan as thanks.