Help Center

How can we help you today?

Quick answers to the most common how-tos.

Getting started guides

Day 1: Start your first memoir

Sign up, pick a plan, name your memoir, and answer the first 3 questions. 10 minutes.

Start now →

Week 1: Invite your parent/elder

Set up consent, schedule a weekly call, and record together. We provide the verbal consent script.

Month 1: Build a rhythm

3 questions per week = 100 questions covered in ~8 months. Shorter sessions stick better than marathon ones.

Month 3: Share with family

Invite siblings and grandchildren to read-only access. They can add follow-up questions.

Month 6: Compile the Memory Book

Compile the chaptered Memory Book from the stories you've recorded, review and edit every chapter, and download the print-ready PDF. Included in every plan.

Year 1: The family archive

By the anniversary, you have a searchable archive, possibly a voice likeness, and a Memory Book PDF ready to print and share.

Common questions

See the full FAQ for detailed answers on pricing, voice cloning, consent, AI, and posthumous use.

Talk to a human

Email support@theheirloom.ai — we answer within one business day. For partnership questions: partnerships@theheirloom.ai.